I have been to Japan twice within two months recently, and has travelled with two different Business class experience……
The service of HX is not considered to be the top-notch service, but it is definitely exceed my expectation；maybe they want to explore their numbers of business class guests ( They target to economic class’guests), their air-hostess is very conscious on the business class’s service. For instance, I left my cell phone at the flight to Osaka, the air attendants searched for me at every corners several time instantly; my wife was sick during the return flight, the air hostesses asked about her physical condition several times; these services totally reflect their professional services, as same as the crucial attitude and standard of air attendant’s standard! In contrast, I did not feel the same professional attitudes at the business class in CX, I feel like I was at the economic class, with no one cares and work to rules. You can imagine the service at economic class is even worse, each class service is downgraded. It was too horrible to look at.
The another comparison is the food. The food quality of HX may not be top tier, but they have great sincerity! For example, their collaborated with Hoi King Heen, InterContinental Grand Stanford and launched several menus. I also choose their new menu during the flight to Osaka, and each dish is great. The menu at CX had limited options and the serving of food was as same as the economic class— a lunchbox was on top of a plate, with similar food. The most intimate service was a glass of Yealands Estate Sauvignon Blanc on this issue……Sadly I finally ordered a mint tea but they give me a cup of English Breakfast tea…… You can understand the extent of their service!
Long time ago, having a business trip on CX business trip was one of the goal when I started to work; even the number of business cabin from each airplane company is getting higher, CX has still been my first priority…… However, HX beats CX at every aspect, their bad reputation is not going to disappear for a long time!
第一次是坐HX去大阪，第二次是坐CX去東京；先不要論座位的舒適程度（因為CX短途機的商務艙公認是坐得最不舒服，半坐半臥的姿勢十分令人討厭；而HX竟然是可以完全平躺⋯⋯ ），單單比較空中服務，HX 竟然可以完勝CX！
另一項要比較的就是饍食，同樣地，HX的膳食不能說是頂級質素，但卻誠意十足！例如他們最近跟海景嘉福酒店的海景軒合作推出了多款餐單，我在往返大阪的旅程中，都選擇了他們這個新菜單，每款菜式都是水準之作。反觀CX的餐單，選擇少之外、上菜的狀況亦是跟經濟艙一樣，只是把餐盒放了在一個碟上，基本上食物無甚分別，最對版的是一杯今期我們《酒.派》封面介紹的Yealands Estate Sauvignon Blanc⋯⋯可惜到最後我叫了Mint Tea，他們又隨便地遞上了一杯English Breakfast⋯⋯可見他們服務的心態和質素是什麼一回事了！