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Wine.Luxe Magazine
Jul 31, 2017

When HX is better than CX 當HX好過CX

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I have been to Japan twice within two months recently, and has travelled with two different Business class experience……

The service of HX is not considered to be the top-notch service, but it is definitely exceed my expectation;maybe they want to explore their numbers of business class guests ( They target to economic class’guests), their air-hostess is very conscious on the business class’s service. For instance, I left my cell phone at the flight to Osaka, the air attendants searched for me at every corners several time instantly; my wife was sick during the return flight, the air hostesses asked about her physical condition several times; these services totally reflect their professional services, as same as the crucial attitude and standard of air attendant’s standard! In contrast, I did not feel the same professional attitudes at the business class in CX, I feel like I was at the economic class, with no one cares and work to rules. You can imagine the service at economic class is even worse, each class service is downgraded. It was too horrible to look at.

The another comparison is the food. The food quality of HX may not be top tier, but they have great sincerity! For example, their collaborated with Hoi King Heen, InterContinental Grand Stanford and launched several menus. I also choose their new menu during the flight to Osaka, and each dish is great. The menu at CX had limited options and the serving of food was as same as the economic class— a lunchbox was on top of a plate, with similar food. The most intimate service was a glass of Yealands Estate Sauvignon Blanc on this issue……Sadly I finally ordered a mint tea but they give me a cup of English Breakfast tea…… You can understand the extent of their service!

Long time ago, having a business trip on CX business trip was one of the goal when I started to work; even the number of business cabin from each airplane company is getting higher, CX has still been my first priority…… However, HX beats CX at every aspect, their bad reputation is not going to disappear for a long time!

 

最近兩個月內去了兩次日本,兩次同樣是坐Business Class,但兩次感受卻截然不同⋯⋯

第一次是坐HX去大阪,第二次是坐CX去東京;先不要論座位的舒適程度(因為CX短途機的商務艙公認是坐得最不舒服,半坐半臥的姿勢十分令人討厭;而HX竟然是可以完全平躺⋯⋯ ),單單比較空中服務,HX 竟然可以完勝CX!

HX的服務雖不能說是頂級的質素,但絕對超出了我的預期;可能他們一向較多大眾化的客戶,現在開始拓展商務客源,其空姐便對商務艙的服務比較着緊,例如我在往大阪的航班上遺下了手機,找空中服務員幫忙尋找,他們便馬上着緊地在機上尋找了數遍最後尋回;我太太在回程時身體不適,空姐們便不下數次來詢問她的身體情況;這些都顯示出HX的服務,是我印象中航空服務應有的態度和標準!反觀CX的服務態度,令我完全感覺不到是身在Business Class,反而更像在經濟艙般,無人理會、按章服務,可以想像在經濟艙的服務會更差,每一級客艙的服務都被降格,絕對是慘不忍睹!

另一項要比較的就是饍食,同樣地,HX的膳食不能說是頂級質素,但卻誠意十足!例如他們最近跟海景嘉福酒店的海景軒合作推出了多款餐單,我在往返大阪的旅程中,都選擇了他們這個新菜單,每款菜式都是水準之作。反觀CX的餐單,選擇少之外、上菜的狀況亦是跟經濟艙一樣,只是把餐盒放了在一個碟上,基本上食物無甚分別,最對版的是一杯今期我們《酒.派》封面介紹的Yealands Estate Sauvignon Blanc⋯⋯可惜到最後我叫了Mint Tea,他們又隨便地遞上了一杯English Breakfast⋯⋯可見他們服務的心態和質素是什麼一回事了!

曾幾何時,踏上CX商務艙出Trip,也可算是初出茅廬的我的其中一個目標;雖然近年出入各大航空公司的商務艙越來越多,但CX依舊是我其中一個優先選擇⋯⋯但隨着現在連H X也在各方面完勝了CX,簡直是令我心目中的一代品牌徹底崩壞,「因航」之名相信有排都不能洗脫!

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